Returns & Refunds
We make and select products we hope you'll enjoy using for a long time. If something is not right with your order, we want the process of getting help to be simple and straightforward.
The short version
Standard Product Returns
We accept returns on eligible standard products within 30 days of delivery.
Returned items must be unused, unworn, unwashed, and in their original condition unless the item arrived damaged or defective.
To start a return, email Joe@halfdozenandone.com with your order number and the item you would like to return. We will provide instructions for sending the item back.
Personalized & Custom Products
Many Half Dozen & One products are personalized, customized, or made specifically for an individual customer.
Because these items cannot normally be resold, personalized and custom products are not eligible for return or exchange unless they arrive:
- Damaged
- Defective
- Incorrectly made
- Different from what was ordered
If there is a problem with a custom or personalized item, please contact us within 7 days of delivery so we can review the issue and make it right.
Digital Products
Digital downloads and electronically delivered products are generally non-returnable and non-refundable once the digital product has been delivered or accessed, except where required by law.
If you experience a problem accessing a digital product, contact us and we will help resolve the issue.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A short description of the problem
- Photos showing the damage or issue, when applicable
Depending on the circumstances, we may offer a replacement, repair, exchange, or refund.
Return Shipping
Customers are responsible for return shipping costs for standard returns unless the item arrived damaged, defective, or incorrect.
Original shipping charges are not refundable unless the return is the result of an error on our part.
Refunds
Once we receive and inspect your returned item, we will let you know whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow approximately 5 to 7 business days for us to process an approved refund after inspection.
Your bank, credit card company, or payment provider may require additional time before the refund appears in your account.
How to Request a Return
- Email Joe@halfdozenandone.com.
- Include your order number.
- Tell us which item you would like to return and why.
- Wait for return instructions before mailing the item.
- Once the return is received and inspected, we will contact you regarding your refund.
Questions About Your Order?
We are a small family-run business, and we would rather have you contact us than be stuck wondering what to do. If something about your order does not seem right, send us an email and we will help figure it out.
Need help with a return?
Send us your order number and a quick description of the issue and we will get back to you as soon as we can.
Email Half Dozen & One